We are looking for an Bilingual Assistant Manager for one of your communities in Houston, TX

APPLY TODAY to be a part of one of the fastest growing Owner - Managed Houston- Based -Multifamily team! ASHFORD COMMUNITIES. Read about us on our website, ashfordco.com

Minimum requirements:

  • 2 years of experience in apartment industry
  • Fluency in English and Spanish

Position Summary:

The role of Assistant Community Manager requires a high level of energy, a desire to make a real difference in people’s lives and a commitment to anticipate and exceed the expectations of our residents and customers. The Assistant Community Manager is responsible for effectively assisting the Community Manager in smooth day to day operational and financial administration of an Ashford community. They are specifically in charge of tracking make ready units and spot checking for completeness, purchasing, delinquency tracking, posting rents, and classifying and recording numerical data to keep financial records complete, while assisting with the leasing, marketing and resident relations for the community.

Essential Job Functions:

  • Accept rental payments and post rents to OneSite, prepare deposit slips on an on-going basis
  • Send the required notices in a timely manner as per company policy in regards to collecting delinquencies from residents
  • Comply with federal, state and company policies, procedures and regulations for eviction hold agreements, promise to pay agreements, and evictions
  • Prepare final account statement for past residents within 3 business days
  • Provide accounting support to Management (Data gathering and analysis in preparation for Community Manager)
  • Enter invoices (approved by manager) on the same date as invoice is received with correct coding according to company procedures
  • Create purchase orders in OneSite for office supplies, make ready and general maintenance supplies twice a month (by 7th and 21st of each month) with correct coding according to company procedures
  • Maintain Asset Tracking sheet on a monthly basis
  • Provide general clerical assistance to community office (permit processing, etc)
  • Greet and qualify prospective residents by explaining the resident qualifying criteria (ask questions; utilize completed guest cards, have the criteria signed, etc.)
  • Assume Community Manager’s duties/authority in absence of immediate supervisor in accordance with Ashford and community guidelines
  • Immediately record all telephone and in-person visits in I Love Leasing. All traffic must be tracked by close of same day business
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
  • Process applications for approvals in OneSite (i.e., credit check, rental history, etc.) within 24 hours of receiving application and submit the documents to Central screening for approval. Follow up with applicant within (3) days regarding status of application
  • Follow-up on prospects that did not close and attempt to close sale again same business day. If unable to help prospect, refer them to sister communities to meet prospect’s needs
  • Secure new resident(s) signature(s) on appropriate paperwork within 5 business days of approval and prior to move-in
  • Complete comprehension of the TAA lease contract and all addendums.
  • Orient new residents to community rules and amenities on the day of move-in
  • Create a list of units to be made ready on Property worksheet in the 1st week of month
  • Monitor and coordinate the process of making a unit ready from start to finish with help of in house team and external vendors, following the company policies and procedures
  • Get the make ready planning form filled at the start of make ready process
  • Make ready planning form must be checked for completion before upload to OneSite Facilities. Ensure the company quality standards are met with respect to the units made ready before an apartment is made ready in OneSite
  • Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed
  • Monitor renewals. Distribute renewal notices 30/60/90 days in advance of lease expirations
  • Update property worksheet for your own renewals on a daily basis
  • Distribute all company or community-issued notices; enforce policies of each Ashford community
  • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. Enter complete Service Requests in Sightplan. Upon completion of service requests, follow up on within 24 hrs with residents to ensure issues are resolved to satisfaction
  • Keep track of resident referrals. Make sure resident referrals are properly requested following company policy in a timely manner and distributed to the referring residents
  • Assist in planning all resident functions. Attendance and participation to host in a minimum of (1) per month as directed by the Community Manager
  • Learn and ensure compliance with all company, local, state and federal safety rules
  • Have a working knowledge of OneSite, Sightplan, Bluemoon, and I Love Leasing
  • Represent the company in a professional manner at all the times
  • Follows company procedures regarding safety and emergencies
  • Assists with resident functions as needed
  • Performs other special projects and duties as assigned

  • Job Requirements:

    • Must be fluent in English and Spanish.
    • Must have atleast 2 years of experience in multifamily industry
    • High school diploma or GED is preferred, or relevant equivalent experience in related field
    • Self-motivated, results driven with the ability to manage multiple projects
    • Superior customer service skills including the ability to manage difficult situations
    • Strong attention to detail, organizational, planning, time-management and problem solving skills
    • Competence in operation of telephone, copy machine, facsimile, personal computer/keyboard, Microsoft Office and Google docs including Word, Google Docs, Excel, Google Sheets and community software (OneSite, Sightplan, Bluemoon Forms, I Love Leasing) and knowledge of Internet, Email and Social Media as it pertains to marketing of community
    • Demonstrate strong oral and written communication skills
    • Strong ability to close a sale
    • Verbal, math and reasoning skills
    • Ability to follow oral directions
    • Perform and complete tasks despite frequent interruptions
    • Flexibility with work schedule to include ability to work extended hours on a periodic basis
    • Must be willing to travel and assist at other Ashford Communities as needed
    • Valid driver’s license